UK Telecom Inbound

Josoft Technologies offer varied services such as, customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet / online / web research.

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UK Telecom Inbound

At Josoft Technologies, we serve our customers with top-notch inbound call center services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it's not just about money – our inbound BPO services have functioned as extensions of our customer companies and produced remarkable results.

Project Name

UK TELCOM INBOUND

Project Description

As per the current "telecom deregulation act", BT being overloaded with customers and thus to maintain their service level delivery they have ventured into distribution of its customers to other organizations who with their own capabilities can render services to the BT customers. This Telco has ventured with BT and thus procured a part of its customers to render services.

Seats Required

Minimum Seats Allotted 10 To 25 Seats

Payout

GBP 6/Hour/Agent

TYPE OF PROJECT

Processes Transition - Customer Service Repair

1. Layer 1 and Layer 2 Troubleshooting

2. Router installation and configuration

3. Open Trouble tickets

4. Handle Kit Issues

5. Schedule Dispatches

6. Escalate with support departments

Processes Transition – TT Management

1. Transitioning of New and Assigned Ticket

2. Scheduling Dispatches

3. Follow up and Escalate TT

4. Test and Close Resolved TT

Key Deliverables

Provide Back end Tech support for Repair

1. Perform various test and support

2. Perform end to end testing on consumer Line

3. Handle provisioning issues post order closure

4. Perform Layer 1 and 2 Trouble shooting on

Turn Arround Time

8hrs x 30 days as of now; graduating towards 24/7 shift

Certifications Required

1. Required Documents with LOI: 1. Complete Company Profile along with strength of seats and Past experiences.

2. Detailed Technical Specification of Server and Setup.

3. Data Security provisions in the Company.

4. Dialler specification (Confirm whether you have the capability of 3 way conference, e-messaging, silent Calling message, CLI display, hosted or premises)

5. Bandwidth facilities (Internet Redundancy if any)

6. Power backup facilities available.

7. Certification(s) (if any)

8. License(s)

Payment Frequency

30 days

Training & Support

Online

Advance Payment

Advance Payment On Going Live

Other Features

18 months revised after 12 months based on performance