Technical Support Services

Josoft have efficient and tech savvy agents who can offer all the technical assistance customers require regarding clients' products/services. Our representatives are well trained and specialized in providing technical support over email and live chat.

As an organization we have always focused on going that extra mile. Providing customer satisfaction and delight is part of an overall journey toward success. Our partnership approach ensures constant innovation, continuous quality improvement and a value creation for our customers.

The goal of technical support service is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.

For a successful business undertaking, simply attaining new customers will never prove to be enough especially when your aim is to maintain a larger client base. In today's business world, true value only comes from specialized customer services. It is only through customer care retention program and growth of the obtained customers that you can make a larger base of the clients.

Your benefits in outsourcing technical support services to Josoft.

• All calls are monitored and recorded for your references.
• You can save a huge 60% on operating costs, making a huge difference to your budge.
• You get a dedicated team of call center agents who work on a 24x7x365 basis.
• The quality of the calls are ensured by our managers and you can review the same on a real-time basis.
• Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals.
• High quality infrastructure at Josoft Technologies makes sure that the probability of system breakdowns are nearly zero.