Reliance Inbound

Josoft Technologies offer varied services such as, customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet / online / web research.

Reliance Inbound

At Josoft Technologies, we serve our customers with top-notch inbound call center services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it's not just about money – our inbound BPO services have functioned as extensions of our customer companies and produced remarkable results.

Project Name Reliance Inbound Process
Project Description A telecom company based in India looking for the centres from Mumbai, Bangalore, Delhi, for their customer support center, L1, L2, support, Text
Seats Required Minimum 30 Seats
Payout 23k /PC/Month
Type of Project Customer support
Turn Around Time Initially 2 shifts and after 1-2 months 24*7
Technology used Center, L1, L2, support
Certifications Required
1. Profile of the company
2. Balances sheet of the company
3. Network diagram
4. Center pica's
5. Experience certificate
6. ISO, DOT certification, incorporation certificate
7. MOA of the company
Payment Frequency Billing cycle 30 days
Training & Support Online
Advance payment Advance payment of 1 month , 50% of the payment will wired and the Rest 50% will be given in the form of BG or LC will be issued.
Challenges faced
1. approval of the profile
2. meeting and technical discussion with clients
3. center visit and audit
4. signing an SLA
5. training
6. live start of the process,

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