Chat Support Services

Josoft have 10+ years of experience in dealing with customers through our exceptionally trained live chat support team, who are quick and ready to address all and whatsoever issues that the customers are facing with.

As an organization we have always focused on going that extra mile. Providing customer satisfaction and delight is part of an overall journey toward success. Our partnership approach ensures constant innovation, continuous quality improvement and a value creation for our customers.

Chat Support service is all about building a reputation among your prospective customer base. It stands as an important principle followed by the customer service providers to have more and more potential customers. Successful businesses usually focus on three basic elements of customer relationship management. These include customer care, customer growth and customer acquisition.

For a successful business undertaking, simply attaining new customers will never prove to be enough especially when your aim is to maintain a larger client base. In today's business world, true value only comes from specialized customer services. It is only through customer care retention program and growth of the obtained customers that you can make a larger base of the clients.

Your benefits in outsourcing chat support services to Josoft.

• You can save a huge 60% on operating costs, making a huge difference to your budget.
• Dedicated & experienced live chat operators are required, otherwise you will not be able to handle the amount of chats.
• This is cost effective. You avoid all the costs and stresses involved in the recruitment, training and management of live chat operators. You can still control, but without the hassle.
• With live chat support in your website, you can also help promote your business, if you have employees who can handle both technical and pre-sales questions related to your hosting.