Reliance Inbound Process

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Reliance Inbound Process

Project Name Reliance Inbound Process
Project Description A telecom company based in India looking for the centres from Mumbai, Bangalore, Delhi, for their customer support center, L1, L2, support, Text
Seats Required Minimum 30 Seats
Payout 23k /PC/Month
Type of Project Customer support
Turn Arround Time Initially 2 shifts and after 1-2 months 24*7
Technology used Center, L1, L2, support
Certifications Required
1. Profile of the company
2. Balances sheet of the company
3. Network diagram
4. Center pica’s
5. Experience certificate
6. ISO, DOT certification, incorporation certificate
7. MOA of the company
Payment Frequency Billing cycle 30 days
Training & Support Online
Advance payment Advance payment of 1 month , 50% of the payment will wired and the Rest 50% will be given in the form of BG or LC will be issued.
Challenges faced
Steps For Signup:-
1. approval of the profile
2. meeting and technical discussion with clients
3. center visit and audit
4. signing an SLA
5. training
6. live start of the process,
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