Australian Inbound

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Australian Inbound

Project Name Australia inbound
Project Description To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems. In Order To Provide Basic or Technical Assistance Online Assistance for Billing Transfer And Escalate Calls If Irrelevant To The Queue. To Provide Extensive Support And Assistance
Seats Required
25 to 30 minimums
20 (FTE), 10 Technical, 10 Non Technical +3 (Project heads)
Payout AUS $ 9 per/ Hour
Type of Project Handle Incoming Calls From Existing Customers Experiencing
Turn Around Time 365 Days 24/7
Technology used
AVAYA Predictive Diallers (OR EQUIVALENT)
Modern Computers with High End configuration
Leased Line HIGH End Bandwidth
Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 – 2.0Ghz (8 Cores)
Certifications Required OSP / DOT, STPI
Payment Frequency Every 30 Days
Training & Support Migration Training / ONSITE “Hands ON” Training
Advance payment Aus $ 50,000 Client Advance Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE
Challenges faced
20 service experts with 3 admin panel having excellent exposure to telephone etiquette pertaining to customer service.
A service team with equal ratio of male / female telephonic officers as the staffing scheme. A quality control and a call monitoring team to meet essentials as sighted on the service
Level agreement. Able to setup inbuilt resources, for training / staffing / recruitment. Ensuring professional approach / call handling skills, in line with the agreed call handling time. Company profile & required documents to be emailed for validation. If validated, NDA & CIS will be emailed. Service level agreement will be sent for acceptance and signatures. Invoice for the commitment bond will be rolled along with the SLA. Sla / invoice have to be signed and honoured simultaneously. Center visit for technical assessment / onsite training will be scheduled client advance will be wired before the day the service provider goes live quality assessment will be reviewed and feed back given on a day to day basis via “call barging” invoices have to be raised and sent on the 28th day of every month
Document Recquired Letter of interest, Regn proof, Address proof, Cancelled cheque or bank passbook photocopy, PAN Card of directors/firm/company along with this application
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