Telecom 3G Inbound Process

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Telecom 3G Inbound Process

Project Name Telecom 3G Inbound Process
Project Description 3G Inbound Voice Customer Support, Level 1 Support
Seats Required 150 seats
Payout 250 INR per seat per hour, the rates will be high for CAT – A BPO's
ONLY AVAILABLE FOR MP,DELHI,MUMBAI,CHENNAI AND U.P
Contract 1 Year
Turn Arround Time 24/7, 30 days a month.
Technology used Center, L1, L2, support
Certifications Required
1. Profile of the company
2. Network diagram
3. Technology details including Dialer/ACD
4. Centers photographs (Floor, Management area, IT/HR/Training Rooms)
5. Last 2 years Balance Sheet and Profit and Loss statement
6. Memorandum and Articles of Association
7. Director’s profile along with senior Management profile
8. (preferably in Telecom Vertical)
9. DOT Licenses (Domestic & International). Domestic is required.
10. STPI Registration (Option
Payment Frequency Monthly[(150*8*250)*3]*30= 2.7cr (taxes applicable)
Training & Support Provide By Company
Advance payment 30%-50% of the billing (depends on the balance sheet of the company in the past financial years.)
Challenges faced All over India
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